Jeep Cherokee
 Owners Manual
If you need consumer assistance
If you need assistance

The manufacturer and its authorized dealer are vitally interested in your satisfaction. We want you to be happy with our products and services.

Warranty service must be done by an authorized dealer.

We strongly recommend that you take the vehicle to an authorized dealer. They know your vehicle the best, and are most concerned that you get prompt and high quality service. The manufacturer's authorized dealer have the facilities, factory-trained technicians, special tools, and the latest information to ensure the vehicle is fixed correctly and in a timely manner.

This is why you should always talk to an authorized dealer service manager first. Most matters can be resolved with this process.

  • If for some reason you are still not satisfied, talk to the general manager or owner of the authorized dealer.

    They want to know if you need assistance.

  • If an authorized dealer is unable to resolve the concern, you may contact the manufacturer's customer center.

Any communication to the manufacturer's customer center should include the following information:

  • Owner's name and address
  • Owner's telephone number (home and office)
  • Authorized dealer name
  • Vehicle Identification Number (VIN)
  • Vehicle delivery date and mileage

FCA US LLC Customer Center

P.O. Box 21-8004

Auburn Hills, MI 48321-8004

Phone: (877) 426-5337

FCA Canada Inc. Customer Center

P.O. Box 1621

Windsor, Ontario N9A 4H6

Phone: (800) 465-2001 English / (800) 387-9983 French

In Mexico Contact

Av. Prolongacion Paseo de la Reforma, 1240

Sante Fe C.P. 05109

Mexico, D. F.

In Mexico City: 5081-7568

Outside Mexico City: 1-800-505-1300

Puerto Rico And U.S. Virgin Islands

Customer Service Chrysler International Services LLC

P.O. Box 191857

San Juan 00919-1857

Tel.: (787) 782-5757

Fax: (787) 782-3345

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Jeep Cherokee Owners Manual / If you need consumer assistance / If you need assistance

Jeep Cherokee Owners Manual


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